Call Routing, Monitoring And Management Tools To Empower Your Customers
Instant call management for smart businesses
Inbound is a cloud-based telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and management tools, empowering your business with the perfect customer service.
Inbound is packed with features to help manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything a business needs.
Who is Inbound aimed at?
Inbound provides solutions to everyday business problems and helps you maintain the highest levels of customer service, regardless of what may be impacting the business. It is an important service for any organisation looking to fulfil the following business operations:
- Customer service: Excel in customer service, for example by managing calls during busy hours or when the office is closed.
- Business continuity: Cater for business continuity in the event of a disaster by instantly redirecting calls to another site.
- Call Recording: Record calls for compliance or training purposes and for reports on productivity.
- Contact centre services: Provide contact centre services - for instance, call centres looking to professionally handle calls for multiple clients.
- Local or national presence: Create a local (01/02 number) or national (08/03 number) presence.
- Campaign reporting: Monitor advertising campaigns and report on the return on investment.
How Does It Work?
Using our online portal or mobile app, users can set up call plans then see how many calls the business is receiving, how many are answered and how many are missed. This can improve customer service by better managing calls during busy hours, or when the office is closed.
Our mobile app can be downloaded to manage Inbound numbers anytime, anywhere on a smartphone. Your customers can get access to all the main Inbound call functions – great for making changes on the move or in a disaster recovery scenario – and see their call history, weekly call trends and much more.
The service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user-friendly website
Use the service to effectively manage everyday calls, to enable employees to work more flexibly or as a robust business continuity solution
The entire service is designed to be jargon-free, intuitive and to enable you to become very productive, very quickly
Everything is online and directly feeds into our network giving the ability to instantly create or make changes to call plans, announcements and other features
No set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation
The Benefits Of Inbound Anywhere
Build tailored call plans
Build an unlimited number of call plans according to your business operating hours and modify them instantly in accordance with your changing business needs. Schedule call routing in advance according to your business hours and call handling preferences and use call divert options to maximise your call handling potential to provide improved service to your customers.
Easily-interpreted graphs of your inbound call statistics help you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.
Queue incoming calls on a destination number to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.