Complete Contact Centre Control
Work the way you want to work. There are no restrictions or limitations, you simply define each customer experience, how the call is queued, the intelligence associated with routing and the self-service options available.
Build your own cloud call centre by easily extending or integrating it with your existing e-commerce and business platforms.
EVAD enables contact centres to move beyond purely skill-based routing, taking into consideration both the customer and the historic performance of the agent, to route the call to the agent that is most likely to gain the best outcome for the customer.
Enhance the service you can provide to your customers at all times with dynamic call handling, pre-recorded messages and seamless transfers at the touch of a button.
Recording & Performance Monitoring
EVAD enables each interaction to be fully recorded in the cloud, enabling the ability for analysis of agent performance, process compliance and the end-to-end customer experience.
Voice Prompts & Self-Service
EVAD allows you to professionally manage each interaction with voice prompts to enable improved routing and intelligently offers self-service options to improve the customer experience.
Highly visual dashboards to enable contact centre managers to gain real-time insight into their operations to continually monitor performance against key metrics and allowing the ability to closely control and manage their contact centre.
Your Contact Centre as a Service
Have peace of mind knowing you're always up to date in a secure, compliant, worry-free Contact Centre as-a-Service (CCaaS) solution that your agents will love. Pay as you go at an affordable monthly price. On-premise, private, public, or hybrid solutions available.
Your customers want to get in touch with you via phone, text, social, email, web chat and other channels. Expand to meet these new demands with multiple digital channels available right out of the box.
Stop the vendor sprawl with a unified cloud solution providing customer interaction, call recording, screen capture, IVR technologies, omnichannel support and more—all in one, integrated platform.
Your business is unique as are your customers’ expectations. Some applications need to be on-premise, others in a private or hybrid cloud. EVAD delivers a seamless experience regardless of your deployment model.