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Build Loyalty And Value With Every Customer Experience Platform

Make Every Customer Experience A Great One

Give customers a smart, positive experience every time and you’ll win a lifetime of loyalty. We can help you do exactly that. Customers can choose fast and efficient self-service via the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven.

Agents also need to stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Our leading Contact Centre Solutions can deliver it the way you need it—on-premise or cloud.

Self Service

Focus agents where customers need them most by automating solutions for inbound and outbound speech, video, email and chat applications—removing distractions and keeping your teams focused on what’s important.

Assisted Service

Match your best agents with customers by connecting them to the right resources at the right time. Our solutions map customer experiences across all channels to help customers get the ultimate personalised experience every time.

Performance Management

Improve performance and industry compliance with interaction recording, quality evaluations, automated coaching, customer feedback, voice analytics and automated scheduling. Real-time and historical reports identify areas of excellence and improvement.

Artificial Intelligence

Create smarter, more intuitive interactions, that both improve agent productivity and increase customer satisfaction. Our AI solutions enhance human decision-making, simplify operations and automate processes.

Mobile Experience

Identify mobile callers before they reach your contact centre and offer them a mobile web experience unique to their device. Reduce wait times, increase information access and free up agents to focus on higher-value activities as you reduce costs.

CCaaS

Have peace of mind knowing you're always up to date in a secure, compliant, worry-free "Contact Centre-as-a-Service (CCaaS)" solution that your agents will love. Pay as you go at an affordable monthly price. On-premise, Private, Public or Hybrid solutions are available.

Services

Get faster results with our deep contact centre expertise, innovative solutions and industry-recognized services that help you transform your organization’s customer experience objectives into measurable results—now and in the future.

CONTACT CENTRE.

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